Refund policy
At Xendly, your satisfaction is our top priority.
If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy from the date of delivery. Simply contact our support team at support@xendly.site to initiate the return process.
Eligibility:
- Items must be unused, in original packaging, and in the same condition you received them.
- Certain hygiene or consumable items may not be eligible for return; please check the product listing before purchase.
Return Process:
- Contact Xendly support to receive your return authorization.
- Pack the item securely in its original packaging.
- Ship the item back using the method of your choice. We recommend tracking your return for safety.
Refunds:
Once we receive your return, we will inspect the item and notify you of the refund approval. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges:
If you prefer to exchange your item for a different product, please contact our support team. We will guide you through the process and help find the perfect replacement.
We strive to make returns and refunds simple, stress-free, and convenient—because your comfort and trust matter.